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Name
Email
Phone
Request Details
Is this request urgent?
No
Yes
Region
Australia
Canada
Japan
Korea
Mexico
New Zealand
United States
China
Other
2018 TSI Base Revision
Rev 1
Rev 2
Not Sure
Self-Install Kit
Yes
No
CST URL:
TSI Model
X-Monitor (STS-40)
Gen 1.5 (STS-60A)
Gen 2 (STS-60)
Unknown
SSB Model
ErgoZ (STS-10)
SleepZ (STS-20/30)
Unknown
Device Operating System
Android
iOS
iPadOS
Unknown
Device OS Version
App Version
Base Model
Ergo 2.0 (04166)
Ergo 2.0 Extend (03370)
2023 Ergo (04155)
2023 Ergo Smart (03550)
2023 Ergo Pro Smart (03560)
2023 Ergo Pro Smart Air (03560...03/04)
Other
Base Size
Twin
Full
Queen
King
Split-King
CA Split-King
Horizontal King
Cal King
Eastern King
Single Base
Split Base
# of Sensors Plugged In
1
2
No Sensors Plugged In
SS CST URL:
UserID Sensor 1
UserID Sensor 2
Reported Router/Gateway
Reported Account Email
Reported Status Light
Solid Green
Flashing Green
Solid Orange
Flashing Orange
Flashing Red
Flashing Red & Blue
Off
Reported RB Status Light
Solid Green
Flashing Green
Solid Orange
Flashing Orange
Flashing Red
Flashing Red & Blue
Off
No RB Processor
Reported Location
Can Access Home Screen
Setup - Unable to Connect to Processor Wi-Fi
Setup - Unable to Connect to Home Wi-Fi
Setup - Base Verification
Log-In Page
Other
Reported Partner Email
Reported Base Movement
Always Together
Always Separately
Together At First, Now Separately
Separately At First, Now Together
App Details
Product
Environment
Topic
User Name String
System (Deprecated)
Ergomotion Sleeptracker
Moved
Partner 24/7
SSB Monitoring System
Tempur Sleeptracker Monitor
Unknown
Details
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